San Diego Airport claims US first with retail and dining gate delivery service 

USA. The San Diego County Regional Airport Authority has selected personal shopper app AtYourGate as its partner to provide an airport-wide passenger delivery service at San Diego International Airport. The airport claims that this is the first such programme at a US airport.

In partnership with mobile ordering app Grab, AtYourGate will offer passengers the ability to order food or retail items on their phone and have the items brought to them at their gate. San Diego Airport said that passengers would “save time and maximise choice from the entire landscape of food and retail items available at the airport”. The service is currently in development with public launch targeted for this summer.

“AtYourGate is thrilled to be partnering with the San Diego County Regional Airport Authority to launch this new service that will provide the next level of positive passenger experience at San Diego International Airport,” said AtYourGate Founder and CEO PJ Mastracchio. “We applaud the forward thinking of the Airport Authority team in seeking to create a smarter, more innovative airport.”

Mobile ordering app Grab enables travellers to pre-order restaurant and retail service items for pick-up. AtYourGate said it takes the service one step further by delivering items to travellers and flight crews while they wait at their gate.

“Grab is excited to partner with AtYourGate and bring mobile ordering and delivery to San Diego,” said Grab Chief Experience Officer Jeff Livney. “We built the Grab platform to partner with innovative concepts in the airport and look forward to extending our product to include gate delivery.”

In addition to providing the new service for passengers, the mobile ordering and gate delivery programme is expected to enhance the visibility of the airport’s concessions programme.

“We continually seek to raise the bar on customer satisfaction, and one way we do that is by embracing new technologies that push the envelope,” said Rick Belliotti, Director of Innovation and Small Business Development at San Diego International Airport.

“AtYourGate has the right formula to deliver a high-quality service that can change the way people experience air travel – a cornerstone of our Innovation Lab,” he added.

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