HMSHost International opens first Costa Coffee at Kuala Lumpur International Airport

MALAYSIA. HMSHost Malaysia inaugurated its first Costa Coffee store at Kuala Lumpur International Airport, and its third in Malaysia, on Thursday. The first two opened earlier this year at Langkawi International, also through the Autogrill-owned travel F&B specialist. This opening will be followed by a further Costa Coffee outlet at low-cost terminal klia2 in early 2020.

The 220sq m store offers the brand’s freshly ground Mocha Italia blend and many of its signature hot and cold drinks, alongside a range of fresh food.

The opening was celebrated with a traditional ribbon cutting, plus several eye-catching installations such as a Mini car (to evoke the brand’s UK heritage) and by a nine-foot coffee cup in the landside departures area.

To mark the event, customers can enjoy a free cup of coffee on 12-13 December by sharing a photo with the giant cup or the Mini via social media platforms.

HMSHost Asia Pacific Regional Director David Mackay said: “We are excited to continue our expansion with Malaysia Airports, with the opening of our third Costa Coffee in Malaysia.”

Malaysia Airports General Manager of Commercial Services Hani Ezra Hussin said: “After the success of Costa Coffee at Langkawi International Airport, we are excited to bring the well-loved coffee chain to Kuala Lumpur International Airport.

“With the influx of passengers through KLIA, which as of October saw +3.9% growth year-on-year, we are committed to enhancing the experience through the vast retail, F&B and service offerings at our airports. This is in line with our Commercial Reset strategy to transform our airports into lifestyle and shopping destinations.”

She added: “We have been introducing new concepts and brands to our airports, beginning with the Commercial Reset at Langkawi International. There, we opened the first two Costa Coffee stand-alone outlets in Malaysia. These have been a big success and we are proud now to introduce this brand to KLIA, where it builds on our robust F&B offer.

“The potential of KLIA cannot be under-estimated and we are committed to lifting the quality of the F&B experience. That is already paying off with our ASQ (Airport Service Quality) scores. In F&B our score has increased from 4.21 in January to 4.51 by October, and in value for money it has risen from 4.02 to 4.37. This shows the dedication and commitment of Malaysia Airports and we are proud to partner with Costa Coffee and HMSHost here at KLIA.”

Costa Coffee General Manager for Emerging Asia, South Pacific and Africa Everett Fieldgate said: “Costa Coffee is delighted to partner with HMSHost International to bring great coffee to customer travelling and working in KLIA. Customers can now enjoy a cup of our signature barista-crafted flat white and a great variety of other beverage and food in the comfort of a store designed to provide a cozy and conducive ambience.”

Costa Coffee Regional Business Development Manager Joanne Richardson hailed the partnership with HMSHost and Malaysia Airports, and said: “We want to give customers the same Costa Coffee experience as they would have in London.”

HMSHost International Country Manager Sachi Subramaniam said: “HMSHost International opened its first two concepts in Malaysia in 1998, and today has 14 outlets at KLIA and klia2, plus five in Langkawi, including the first two for Costa Coffee. We are pleased to continue this story of partnership with Malaysia Airports.”

HMSHost operates in  Malaysia under two business entities: in joint venture with Brahim’s Holdings, as well as through HMSHost company-owned stores.

The opening is one of a series of recent and planned upgrades to the F&B offer at KLIA (and other airports) as part of Malaysia Airports’ Commercial Reset strategy. Other openings have included famed Chinese dumpling house Din Tai Fung, also in landside departures, while further big F&B opportunities are expected to come to market in early 2020.

Read the full article at The Moodie Davitt Report

Leave a Reply

Your email address will not be published.

Latest Blog Articles

South Korea to raise inbound duty free allowance to US$800

South Korea to raise inbound duty free allowance to US$800

SOUTH KOREA. The Korean Finance Ministry today announced plans to raise the duty free allowance for inbound travellers from US$600 per person to US$800. The news was reported earlier by Yonhap News Agency (original story here). Crucially, the revised rules to be introduced call for a doubling of the alcohol limit for international arrivals from […]

Continue Reading…

A taste of the Music City: Famous downtown steakhouse brand opens at Nashville Airport

A taste of the Music City: Famous downtown steakhouse brand opens at Nashville Airport

USA. The Southern Steak & Oyster, a well-known downtown Nashville steakhouse, has opened a full-service restaurant and bar in Concourse D of the South Terminal at Nashville International Airport. The new 3,589sq ft restaurant will be jointly operated by TomKats Hospitality owner Tom Morales, who concessionaire Fraport Tennessee describes as a “legendary restaurateur”, and Skyport […]

Continue Reading…

Malaysia Airlines partners with Kapten Batik for eco-friendly fashion collection

Malaysia Airlines partners with Kapten Batik for eco-friendly fashion collection

MALAYSIA. Enrich, the Malaysia Airlines travel and lifestyle loyalty programme, has partnered with local fashion & accessories brand Kapten Batik to launch an eco-friendly capsule collection. The collection was officially launched by environmental and social activist Her Royal Highness Tengku Datin Paduka Setia Zatashah Sultan Sharafuddin Idris Shah at The Curve shopping mall in Petaling […]

Continue Reading…

Emporio Armani makes stylish debut with Hainan Tourism Duty Free Shopping Complex

Emporio Armani makes stylish debut with Hainan Tourism Duty Free Shopping Complex

CHINA. Emporio Armani has teamed up with Hainan Tourism Investment Duty Free Co. to open a boutique at the Hainan Tourism Duty Free Shopping Complex (HTDF). To celebrate the opening, Emporio Armani is offering -60% discounts on luxury goods and -70% offers on its other lines as part of the Hainan Offshore Duty Free Shopping […]

Continue Reading…

easyJet appoints new Chief Customer and Marketing Officer

easyJet appoints new Chief Customer and Marketing Officer

easyJet has appointed Robert Birge to the new role of Chief Customer and Marketing Officer, sitting on the airline’s management board. This role brings together a number of key areas including Marketing, Digital, Customer Service along with Customer Experience and Insight. Robert will join the airline later this month. Robert is a highly experienced leader […]

Continue Reading…

Brockmans Gin debuts at Ben Gurion Airport

Brockmans Gin debuts at Ben Gurion Airport

ISRAEL. British super-premium gin brand Brockmans has made its travel retail debut at Tel Aviv Ben Gurion International Airport. The listing, made through retailer James Richardson, is a milestone for Brockmans as it seeks to build its travel retail footprint. Brockmans was recognised by IWSR as the largest privately-owned British super-premium gin brand of 2020. The […]

Continue Reading…

Emirates Skywards makes a splash this summer

Emirates Skywards makes a splash this summer

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is giving members even more reasons to explore the world this summer with exclusive bonus Miles offerings. Enjoy splurging and rack up Miles this August on flights, hotel stays, car rentals, lifestyle partners and much more. Earn up to 15,000 Miles on hotel stays Emirates […]

Continue Reading…

Bouncing back: Retail performance gathers strong momentum at Changi Airport

Bouncing back: Retail performance gathers strong momentum at Changi Airport

SINGAPORE. Changi Airport Group (CAG) has delivered a positive update on retail activity at Singapore Changi Airport, as air travel recovers strongly with passenger traffic surpassing 50% of pre-COVID levels in June. The airport operator noted that a steady recovery in retail sales buoyed by the relaxation of border restrictions in the Asia Pacific region. […]

Continue Reading…

Qatar Airways sponsors prestigious Qatar Goodwood Festival for fourth time

Qatar Airways sponsors prestigious Qatar Goodwood Festival for fourth time

Qatar Airways, the Official Airline Carrier, has sponsored the prestigious Qatar Goodwood Festival in partnership with the Qatar Racing and Equestrian Club (QREC) for the fourth time. The festival took place from 26 July to 30 July at Goodwood Racecourse, West Sussex, UK. The British flat racing season added yet another iconic equine race event […]

Continue Reading…

Party time as Sierra Tequila teams up with Gebr. Heinemann at Hamburg Airport

Party time as Sierra Tequila teams up with Gebr. Heinemann at Hamburg Airport

GERMANY. German brand-building specialist Borco has partnered with Gebr. Heinemann in a Sierra Tequila ‘Lead the Party’ promotion at Hamburg Airport. Travellers are encouraged to interact with brand ambassadors in sampling sessions which introduce a three-step tequila shot process. They also have the opportunity to win a Sierra Tequila party box by uploading their favourite Sierra […]

Continue Reading…